Returns & Refunds

You have 30 days from the delivery date to send unused Northline items back. This page is editable in Catalog → Information.

How can I return my items?

1. Sign in and open My Account → Order History.
2. Choose the order and tap Return.
3. Pack the item in its original packaging, with tags attached.
4. Drop the parcel at a collection point. Keep the receipt until the refund lands.

Shoes must be tried on a carpeted surface. Dresses and knitwear should be unworn and unwashed.

Refunds

Once we receive the return we inspect it and refund the original payment method within 5–7 working days. Shipping you paid is refunded when the item is faulty or if we sent the wrong size. Store credit is not used on this demo.

Our Returns Policy

• Full-price and sale items can be returned unless marked Final sale.
• Earrings, gift cards and made-to-order pieces cannot be returned.
• Faulty goods are replaced or refunded in full, including return postage.

Need help with a return? Call the number on the Contact page or use the form there.